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Feedback Form
Dear valued clients
Thank you for joining our tours and we certainly hope that you have enjoyed your holidays. To assist us in improving our trips so as to serve you better, we would appreciate if you can take some time to fill up this questionnaire.
Personal Particulars
Tour:
Departure:
Name(Optional):
Age:
Occupation:
Booking Experience
( Please tick wherever applicable )
1. How do you get to know us?
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Others: Please Specify :
2. During the process of booking your trip, how do you rate the consultant serving you in terms of the following?
Name of consultant:
Poor
Fair
Good
Excellent
i)
Possesses adequate travel knowledge
ii)
Prompt in reverting to your queries and booking
iii)
Has initiative and is always helpful
iv)
Displays professionalism
v)
Communicates well verbally and in writing
vi)
Provides updated pre-trip information
Travel Experience
3. During the trip, how was your
Accommodation/s in each destination
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Excellent
i)
ii)
iii)
iv)
Guide/s in each destination
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Good
Excellent
i)
ii)
iii)
iv)
Poor
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Good
Excellent
i)
Meals
ii)
Transportation
iii)
Tour Programs
4. If you have a tour leader from Country Holidays travelling with you on your trip, how did you rate him/her?
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Name:
5. What did you find most enjoyable during your trip?
6. What did you find most unpleasant during your trip?
7. What suggestions do you have for improving the trip?
Would you join our trips again?
Yes
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Why?
9. Which destination are you planning to travel to in the near future?
How do you normally make your travel arrangements? Through
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Direct booking with airlines
Direct booking with hotels
Travel agencies (pls specify your preferred agent)
i)
ii)
Others, please specify:
Country Holidays Limited
Unit B, 17 Floor,
On Hing Building,
No. 1 On Hing Terrace,
Central, Hong Kong
Tel: (852) 2525 9199
Fax: (852) 2525 5199
enquiries@countryholidays.com.hk
http://www.countryholidays.com.hk
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